| PROBLEM |
TRY
THIS |
| My
email address has changed. |
First
log in using your old email address (it's ok if you're not using
that address any more, we just need you to use that name one last
time). You can edit your email address onl;the page that comes up.
If you want to change your password too, you can, but you don't
have too. Your CartoonSoup password does not have to be the same
as your email password, in fact, it probably should NOT be the same
for your own security. |
| I can't log
in. |
The most common
reason for this is that you have the wrong password. It's only natural
to forget your password, these days, you have to have so many. To
have your password reset, go to the Log
In Page use the "forgot your password" function and instructions
will be emailed to you. But you can reset it any time. |
| I
can log in, but then I get booted out again. |
If
you can log in ok but then it seems you keep getting booted out
again, it may be you have your browser cookies restricted more than
we can handle. Our site requires cookies to remember that you are
logged in. You can tell your browser to allow cookies from us by
going to the Tools menu and choosing "Internet Options". (this assumes
you are using IE 6 or higher). Go to the "privacy" tab and cluck
on "edit" button near the bottom. Type "www.cartoonsoup.com" in
the "address of website" and click the "allow" button. |
| I sent someone
a card but they never got it. |
We hate it
when that happens. Please check with your recipients and ask them
to check their junk mail folders. They may have accidently been
filtered out and deleted, that unfortunately happens sometimes,
gol darn dontcha know.
If that ain't
it, try sending 'em again and see if they make it through the
second time 'round.
Make double
and then triple sure that you input the recipient's e-mail address
correctly. This can be sneaky...make sure you don't leave a blank
space at the start of the email address (I've done it.)
|
| I
don't see or hear anything! WHY? |
Chances are
that you don't have the FLASH Plug In. Without this plug-in,
you will not be able to enjoy our electronic cards. Please visit
the Macromedia site to get and install the
Plug In. It's easy!
|
| I
have the plug in, but it still don't work! |
Try
this site to test your plug in. Halfway down
the page is a Flash movie titled "Macromedia Flash Player". It should
say something like "Experience. Powerful. Results."
When you roll
your mouse over the blue buttons labeled "create" "see" and "about"
you should hear a "whoosh" sound.
|
| Someone
sent me a card and I don't see anything. What gives? |
Please
check to make sure you have the Flash Plug-In. If you are still having
trouble, keep readin'! |
| I
can see the electronic card loading and moving, but I don't hear
a thing! Help! |
1. Check the
volume on your computer. Be sure it is set to its maximum setting.
2. If you are one of our Mac friends and use Internet Explorer
to navigate the Web, please use Netscape or download the newest version
of Internet
Explorer 5 for Macs. For some reason, the Mac version of IE
does not work well with sound and Flash UNLESS you use IE5. Go
figure! Upgrading or using Netscape should help.
|
| I
use WebTv. |
Ok.
We are still working on this one. Sorry, but it seems that WebTv
packages its software and may not include the latest Flash plug-in
to view our site. We're trying to figure this one out, so if anybody
knows something we don't (about WebTv, that is), please contact
us. Thanks. |
| My
Card Isn't There! It says "Error" or it has been "Purged," but I
just got the notice! What's going on? |
Sometimes
a browser may not be able to access the electronic card even though
it is available for pickup. The best way to remedy this situation
is to dump your brower's cache. This will clean out all the older
files in your browser's memory which may be preventing you from
viewing your card. For instructions on dumping your cache - see
below. |
| How
do I Dump my Cache? It sounds messy! |
Fear not!
Dumping your cache is not as disgusting as it sounds! Instead,
it is like a delightful spring cleaning for your broswer. Simply
follow the steps below (whicever apply to your computer) and your
browser will feel like new!
ALL BROWSERS: Open the browser, but close all navigation
windows, then proceed.
Netscape: this feature is in Preferences under the Edit
Pull-Down Menu. In Preferences, it is listed under "Advanced:Cache."
It will have a button to "clear disk cache now." Don't be scared
of this. It only means it is deleting the temporary files that
your browser keeps to load pages you've already visited faster.
This also means the browser sometimes pulls old files, so if you
make any changes (like a plug-in) sometimes it doesn't register
until you clean your cache.
Internet Explorer on a Mac: Same as above. "Edit" on the
Pull-Down Menu>Preferences>Advanced>"Dump Cache."
PC Users: Delete all the files IN the folder named
Temporary Internet Files in the Windows folder of the C Drive.
|
| Still
havin' problems? |
Contact
Us |
|
|
|
|
|
|
